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Find the answers here.

How can I benefit from Ilha Verde partner advantages? The benefits available depend on the partnership programme in force. Check the conditions on this page to confirm the applicable requirements and advantages.

Who can benefit from the SATA IMAGINE partnership? The benefits are available to SATA IMAGINE members who meet the conditions defined for the current campaign.

Do all bookings earn miles? No. Miles can only be earned on eligible rates and according to the specific partnership conditions. Check the information on this page before booking.

How can I earn SATA IMAGINE miles? Provide your SATA IMAGINE card number when booking and check the campaign conditions that apply to the selected rate.

Where can I ask questions about partner programmes? Our team can clarify questions about the benefits and conditions of each programme. Visit the contacts page to get in touch.

How can I make a booking? You can book your car directly through the Ilha Verde website by selecting the island, dates and preferred category. If you need help, our team is available to assist you.

Can I change or cancel a booking? Yes. Changes and cancellations are subject to the conditions of the booking made. If you need help, please contact the Ilha Verde team.

What payment methods are accepted? Available payment methods may vary depending on the booking and pick-up station. The conditions will be shown during the booking process.

Is a security deposit required? The security deposit and applicable conditions depend on the booking and vehicle category. The amount will be stated in the booking conditions and rental agreement.

What is the minimum age to rent a car? The listed minimum age is 18 and requires at least 1 year of driving experience. Some vehicle categories may require a higher minimum age.

Can I choose a specific vehicle category? You can select your preferred category during the booking process. Availability is confirmed according to the dates, island and station selected.

Are automatic vehicles available? Automatic vehicle availability depends on the island, dates and selected category. Available options will be shown during the booking process.

What documents are needed to rent a car? To collect the vehicle, you must present a valid driving licence and identification. Always check your booking conditions to confirm the applicable documents and requirements.

Where can I pick up and return a vehicle? Ilha Verde has stations on several Azorean islands. Check the station network to see the available pick-up and return locations.

Which islands does Ilha Verde operate on? We operate on São Miguel, Terceira, Pico, Faial, São Jorge, Flores and Santa Maria. Visit the islands page to learn more about each destination.

Can I add extras to my booking? Yes. During the booking process you can check the extras and additional services available for your trip.

How can I contact the Ilha Verde team? You can reach us by phone, email or through the form on the contacts page. Our team is available to help.

How can I contact Ilha Verde Rent-a-Car? You can contact Ilha Verde by phone, email or through the form on this page. Our team will forward your request to the most appropriate department.

How can I clarify questions about my booking? For information about bookings, changes, availability or specific requests, use the contact details on this page or send us a message through the form. Our team will reply as soon as possible.

What are Ilha Verde’s opening hours? Our opening hours are 09:00 to 18:00. Some requests may require validation by the relevant station or department.

Can I contact an Ilha Verde station directly? Yes. Use the station network on this page to find the location and available contact details for each island.

How long does it take to receive a reply to the contact form? We reply as soon as possible during opening hours. For urgent requests, we recommend contacting us by phone.

Are the articles updated regularly? Yes. Ilha Verde reviews and updates its content whenever relevant changes occur, aiming to provide useful and up-to-date information for those visiting the Azores.

Can the itineraries be completed by car? Yes. The content is designed to help plan journeys between the main points of interest, making it easier to organise your trip.

Do the articles help me choose the right vehicle? Yes. Some articles include recommendations that can help identify the vehicle category best suited to different types of trip.

Can I use the guides to prepare my trip before booking? Yes. The guides help you get to know each destination, organise your route and make decisions before booking your vehicle.

Where can I book a vehicle after reading the articles? You can check availability and book online through the Ilha Verde booking page.

Can I rent a commercial van from Ilha Verde? Yes. Ilha Verde offers commercial vans at selected locations, subject to availability. During the booking process you can check the available models and choose the option that best suits your needs.

Are electric cars available for rental? Yes. The fleet includes electric vehicles in specific categories. Availability varies according to the island and booking dates and is shown during the booking process.

Can I rent luxury cars in the Azores? Yes. Ilha Verde offers premium categories at selected locations, allowing you to choose vehicles with a higher level of comfort, equipment and performance.

Can I book a chauffeur service? Yes. The chauffeur service is available on request and subject to availability on the selected island and dates. Contact our team to discuss the available options.

How can I check if a service is available on the island I am visiting? Availability may vary depending on the island, dates and type of service. Check the options during the booking process or contact our team before travelling.

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How can I change or cancel a booking? You can change or cancel your booking using the link in your confirmation email or by contacting our team. Applicable conditions may vary depending on the rate and services selected.

Where can I pick up and return the car? During the booking process, you can check the available locations on each island. Pick-up and return must take place at the locations selected in the booking, subject to availability.

Is there a security deposit when renting a car in the Azores? Yes. Before pick-up, a card authorization may be made to cover the rental, additional services and other applicable costs. The relevant amount is shown in the confirmation email and rental agreement.

Which documents do I need to rent a car? You must present a valid driving licence, an identity document and an accepted payment card, in accordance with the booking conditions.

Can I pick up the car on one island and return it on another? Bookings are normally made for pick-up and return on the same island. If you need a different arrangement, contact our team to confirm availability and applicable conditions.

What is the minimum age to rent a car in the Azores? At Ilha Verde, the stated minimum age is 18 and drivers must have at least one year of driving experience. Some vehicle categories may require a higher minimum age.

What documents are needed to rent a car in the Azores? To collect the vehicle at an Ilha Verde station, you must present a valid driving licence and identification. A credit or debit card in the name of the renter or an additional driver listed on the contract is required for the deposit and payment.

Is a deposit required when renting a car in the Azores? Yes. Before collection, Ilha Verde may place an authorisation on the card to cover the rental, additional services and other related costs. The final amount is stated in the confirmation email and rental agreement.

Where can I change or cancel a car rental reservation in the Azores? You can request changes or cancellations using the contact details in your booking confirmation. Applicable conditions depend on the rate, notice period and booking terms.

Where can I collect and return a rental car in the Azores? Vehicles can be collected and returned at the available stations on the selected island. Check our station network to confirm the locations, opening hours and applicable conditions.

What is the minimum age to rent a car in the Azores? On Ilha Verde, the listed minimum age is 18 and requires at least 1 year of driving experience. Some vehicle categories may require a higher minimum age.

What documents are needed to rent a car in the Azores? To pick up the car on Ilha Verde, you must present a valid driver's license and identification. For the security deposit and payment, the company requires a credit or debit card in the name of the renter or an additional driver identified in the contract.

Is a security deposit required for car rentals in the Azores? Yes. Before the withdrawal, Ilha Verde may authorize your card to cover rent, additional services, and other inherent costs. The final amount is indicated in the confirmation email and the rental agreement.

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Where can I pick up and return a rental car in the Azores? Lorem ipsum

What is the minimum age to rent a car in the Azores? On Ilha Verde, the listed minimum age is 18 and requires at least 1 year of driving experience. Some vehicle categories may require a higher minimum age.

What documents are needed to rent a car in the Azores? To pick up the car on Ilha Verde, you must present a valid driver's license and identification. For the security deposit and payment, the company requires a credit or debit card in the name of the renter or an additional driver identified in the contract.

Is a security deposit required for car rentals in the Azores? Yes. Before the withdrawal, Ilha Verde may authorize your card to cover rent, additional services, and other inherent costs. The final amount is indicated in the confirmation email and the rental agreement.

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