REGO COSTA & TAVARES Lda – ILHA VERDE RENT A CAR, is a private limited company incorporated in the Autonomous Region of the Azores, with a share capital of EUR 1,995,200.00 and headquartered in Campo de São Francisco nº 9, in Ponta Delgada, with a corporate identification number 512005150, registered at the Ponta Delgada Registry Office, under the same number of legal person, hereinafter referred to only as “ILHA VERDE”.
In accordance with these General Rental Terms and Conditions (T&C), Ilha Verde is obliged to fulfill the following duties:
The contractual relationship established between the Lessee and Ilha Verde is regulated by the following documents:
In case of contradiction between any of the documents mentioned above, the terms of the first document referred to prevail.
The “T&C” is intended for the person who pays the rental and associated costs, and may also be the driver, as well as any other driver, who is expressly indicated in the Rental Agreement, and, as such, is authorized to drive the vehicle.
All persons indicated in the Rental Agreement are responsible for the payment of any amounts due under the same.
Any individual who:
Payment method accepted
√ – Cash / Checks *
√ – Credit cards
√ – Vouchers
*Cash up to € 3,000.00. From 80.00 only certified check.
Required documents
√ – CC / ID
√ – Taxpayer number
√ – Passport
√ – Driving license (valid for more than 1 year)
√ – Invoices utilities
*Mandatory for non-EU citizens;
** Cash payments only.
An Authorized Car Driver is any individual who meets all of the following requirements:
Anyone who is not expressly mentioned / identified in the Rental Agreement is not authorized to drive the Vehicle.
Likewise, any person who does not carry the valid identification documents mentioned in sections, 2a) and 2b).
The permission to drive to an unauthorized person implies the violation of the “T&C” and the responsibility for any consequences that result, including the possibility to answer before Ilha Verde for the damages caused or caused by the unauthorized person.
In these circumstances, neither the renter nor the unauthorized driver will be covered by any insurance or protection product offered through Ilha Verde, except for mandatory civil liability insurance.
You can drive the light passenger vehicle in the Azores Archipelago, by communicating to Ilha Verde. Light goods vehicles cannot travel throughout the Archipelago, unless authorized by Ilha Verde.
Car return is not permitted on islands where rental has not started. Other mobility services are proposed. Please contact our Reservations Department for more information.
You can rent a passenger car or freight car and you must drive them according to your own purpose, under the following terms:
Ilha Verde does not cover the goods transported in the Vehicles and cannot be held responsible for any goods or objects left in it. Ilha Verde is also not responsible for lost profits or operating losses incurred during the rental period.
When renting a car on Ilha Verde, or any Driver, they must comply with the following obligations:
During the Rental, you must take all necessary protective measures to keep the Vehicle in the same condition as it was delivered to you. In particular, you and / or any Driver should regularly check the condition of the vehicle for oil levels, water and tire pressure. You can be held liable, before Ilha Verde, for the losses that result from the breach of any of the mentioned obligations. Please note that failure to comply with any of the obligations mentioned above also implies the ineffectiveness and inapplicability of any limitations or exclusions of liability to which you were entitled under optional insurance or other protection products.
Ilha Verde also reserves the right to demand the immediate return of the Vehicle.
The basic rental price includes the following mobility services:
Mobility Services
√ – Car travel assistance *
√ – Right to return the Vehicle on the same Island, city or town
√ – Car Liability Insurance
√ – Protection from damage and theft
√ – Limited kilometers
√ – Unlimited kilometers
[× ]Not included – [√]Included – [/]Depends on applicable tariff/product
* find the description of this service in ANNEX I
Ilha Verde proposes several additional mobility services, under the following terms:
List of products / services
√ – Vehicle Exterior and Interior Cleaning
√ – Baby chair
√ – Additional Driver
√ – Young Driver
√ – Purchase of Fuel Tank (“Full Tank”)
√ – One way
√ – Replenishment
√ – Additional rental days
√ – Insurance / Other protections
√ – Vehicle Delivery and Collection Service
√ – Delivery and pick-up “out of hours”
√ – SATA / NAV
√ – Replenishment Cost
√ – Airport service
√ – EXTRA travel assistance
You can find the costs of these products and services in the SERVICE SUPPLEMENTS, INSURANCE AND COMPLEMENTARY PROTECTION RATES, OTHER EXTRAS, attached to your confirmation email or available on the website or at any Ilha Verde station.
The information you provide to Ilha Verde at the time of booking (such as the length of the rental, your age or the age of the additional Driver) will change the amount payable. Any change to that information may, as a result, change that price. The rental price will be the one in force at the time of booking or at the time you make any subsequent changes to the booking.
Such services and costs include, without limitation:
When you pick up The Car, near Ilha Verde, you will be asked to sign, in addition to others, an additional document to the Rental Contract that describes the condition of the Car at that time.
If you notice any apparent anomaly or Damage that is not described in the Rental Agreement, you must ensure that this is mentioned in the document and that both the lessee and the representative of Ilha Verde sign such change. In the event that nothing is mentioned, it is considered that the Vehicle that was delivered to you in the state referred to in the Rental Agreement or in the additional document. You will be charged for any new Damage that is verified by you and the representative of Ilha Verde when the Vehicle is inspected by both parties at the time of its return.
If you identify pre-existing damage to the rental, which has not been included in the description of the vehicle’s condition, and you cannot find any representative of Ilha Verde on the spot, you can report them to Ilha Verde within 12 hours after leaving the station.
You must return the car at Ilha Verde station on the date and time indicated in the Rental Agreement. If you want to return the car at another Ilha Verde station, consult the Recommended Cost Tariff, attached to your confirmation email, in case you made the reservation by remote means, this document can be consulted at the stations or on the Ilha Verde website.
The Rental Period ends when you return the Vehicle at Ilha Verde station and deliver the respective key and the documents of the Vehicle to an Ilha Verde representative or in the Drop off Box, if any.
If you return the Vehicle before the date mentioned in the Rental Agreement, you will not be entitled to any refund.
When returning the vehicle to Ilha Verde you must inspect it together with the Ilha Verde representative and sign the post rental damage report.
Ilha Verde will not be responsible for any goods or objects that you may have left in the Vehicle.
Ilha Verde recommends that the return of the vehicle be made during the opening hours of the stations. However, to meet the specific needs of customers, Ilha Verde offers, in certain seasons, the additional service “Out of Hours”.
In the case of opting for this “Out of Hours” service, you accept that the report confirming the status of the vehicle is prepared by the representative of Ilha Verde, without your presence, and after handing over the keys. In stations offering the “Out of Hours” service, the vehicle return procedure described above (11th) is adapted, so that this service is provided in the best possible conditions.
You must declare any incident and, or Damage that affects the condition of the vehicle, in the Document delivered to you, for this purpose, at the beginning of the rental.
This document must be left in the vehicle or returned, together with the keys, to the “Drop box”, depending on the systems available and the information you receive from Ilha Verde.
Please note that your Rental Agreement does not end when you hand over the keys. Ilha Verde recommends that you park the car in the company park and in such a way that it does not cause danger to others or disturb traffic, complying with the Highway Code. You must also leave the vehicle documents in the glove compartment.
Bearing in mind that the vehicle will be inspected at a later stage than its delivery – during the opening hours of the station – Ilha Verde recommends that you take photographs, as proof of the state of the same, at the time of parking and before delivery of the keys.
After the inspection has been carried out and in the absence of any damage, Ilha Verde will send the Vehicle Return Declaration.
Green Island will not be responsible for any goods or objects that you may have forgotten in the Vehicle.
In the event that it is not possible and or, if you refuse to inspect the Vehicle with the representative of Ilha Verde, the latter is authorized to inspect it, without your presence, and to register your refusal to the adversary.
In this situation, the same procedure referred to in 11 b) applies.
In the event that the Vehicle is not returned on the date mentioned in the Rental Agreement and if there is no information in the 24-hour period justifying the delay in returning it, Ilha Verde reserves the right to:
Note that in this case, the protections, optional insurance and additional services contracted will have no effect.
In the event that the Vehicle is not returned in the same condition in which it was delivered, you will be responsible for the amounts mentioned below:
In the event of Damage being identified in the scope of the inspection carried out, in person, and that of the Ilha Verde representative when returning the Vehicle and of which you became aware when you signed the document (Addendum) and the post rental damage report, Ilha Verde will deliver an assessment of the repair costs that may be charged to you.
Repair costs vary, depending on the nature of the Damage:
In case of contesting the Damages and, or the respective billing, through the refusal to sign the Declaration of Return of the Vehicle, Ilha Verde will apply the procedure described below in (12b).
In the event that the Damage is identified within the scope of the inspection of the Vehicle carried out by the representative of Ilha Verde without his presence, Ilha Verde will send the following documents:
You can contest the identified Damages and the respective billing within (14) fourteen calendar days after sending the documents, by email to customerservice@ilhaverde.com, or by letter to Campo de São Francisco nº 9 9500-153, Ponta Delgada . In the event of non-contestation, within the said period of 14 days, Ilha Verde reserves the right to charge you for the said costs.
Please note that, depending on the Damage suffered by the Vehicle and the type of protection you have subscribed with Ilha Verde, check out the Ilha Verde Insurance and Protection Guide attached to Your confirmation email or available on the website or at any Ilha Verde station, it can be or not charged for the full amount of the repair cost.
In any case, you can contest the Damages and, or the respective billing, under the terms referred to in paragraph b, without prejudice to being able to always complain to the competent jurisdictional means (Clause 23) “Case of litigation related to the rental”).
During the rental you must take all necessary protective measures to keep the car in the same condition as it was delivered.
You should watch for any warning signals from the instrument panel lights and take the necessary safety measures.
The vehicle is supplied with tires, in number and under conditions that comply with the requirements of the laws of the Highway Code. Should any of them suffer damage, in addition to normal wear and tear, latent defect or force majeure, it will be obliged to replace immediately, at your expense, with a tire of the same dimensions, type and brand.
Any modification or mechanical intervention on the vehicle is prohibited without the prior written authorization of Ilha Verde. In case of violation of this rule, you will have to bear the costs of replacing the Vehicle in the same conditions as it was delivered to you and will be liable to Ilha Verde for any losses resulting from the violation of the conditions mentioned above, regarding maintenance obligations.
The invoice will be issued as soon as all the elements of the Rental are completed and never before the day after the return of the Vehicle.
Any additional fees or costs will be charged when returning the Vehicle (if they can be calculated at the time).
If you have incurred extra costs, such as fines and or Damage to the identified Vehicle, without your presence, Ilha Verde will charge you, along with the respective administrative costs (for managing the fines and damage management processes) more later when you become aware of them.
In this case, you will have 15 working days, from the date of sending the billing notification, to contest and, or justify not being responsible for the management costs, you can do so through email to customerservice@ilhaverde.com, or by letter to, Campo de San Francisco, 9, 9500-153 Ponta Delgada. If not mentioned in the challenge period you will be charged the amount of said administrative costs.
The invoice will be sent electronically to the email address you provided for this purpose. If you do not want to receive the invoice electronically, you can choose to receive it on paper.
If the payment date indicated on the invoice to win expressly agree that:
In the event that the Rental Agreement is signed under a Commercial Agreement, the respective company will be responsible for paying the invoice.
You can change your reservation, free of charge, as long as you inform Ilha Verde of such changes, at least 48 hours, before the rental is scheduled to start.
Please note that if you change your reservation, new rental prices may apply and you should always use the same communication channel previously used when you made the reservation for the vehicle. Alternatively, you can call our Call Center, number: + 351 296 304 891.
For due effects, the cancellation of the reservation or the non-lifting of the Vehicle, due to causes of force majeure, such as acts of war and other civil hostilities and commotions, accidents, strikes, lock-outs, or other labor conflicts, embargoes or governmental decisions on restrictions on circulation, imports or exports or any other cause or circumstance that cannot be controlled (directly or indirectly).
In case you want to extend the Rental Period provided for in the Rental Agreement, you must proceed as follows:
If you do not follow the steps above and keep the Car, the provisions of clause 11 d) apply: “Delay in returning the Car”.
The rules applicable to fueling and refueling depend on the type of rental you choose. Please check the applicable fuel rules for each rental you make.
All vehicles are delivered with a tank full of gasoline or diesel fuel. When returning the Vehicle, the following situations may occur:
When you pick up the Vehicle, allow a credit and / or debit card authorization for a deposit. The deposit is intended to cover rental costs, additional costs and or other inherent costs.
If the prepayment is not made at the time of booking, the cost of the rental will also be blocked on your credit card. In this case, the blocked amount will correspond to the cost of the rental and the value of the deductible according to the insurance contracted. In any case, the final deposit amount is specified in the confirmation email sent to you at the time of booking and in the Rental Agreement. Please note that in case of prepayment, if you make a purchase over the counter, the amount will be added to the deposit amount. If no additional rental costs are identified, the deposit will be refunded, within the period agreed between the renter and the bank.
The deposit must be made by the renter or by an additional driver, duly identified, in the Rental Agreement and must present the same credit / debit card indicated at the time of booking or another in the name of the renter or an additional driver.
If you are a foreign renter with a Visa or MasterCard credit card (in a currency other than the Euro), you can benefit from the exchange rate for your card’s currency when you pay the rental. In this case, Ilha Verde will ensure the currency conversion, using an exchange rate based on the index mentioned in the purchase receipt.
If, for any technical reason, Ilha Verde is unable to provide this service, or if a VISA or MasterCard cardholder chooses to pay in Euros, the conversion to the card’s currency will be made in accordance with the conditions of your bank.
Ilha Verde may use any personal information it has provided, including the data of any Authorized Driver, for the purpose of providing rental services, namely to verify identity, to proceed with the collection of values, to monitor fraud and to manage any situations before, during and after the Rental Period.
Ilha Verde may provide your personal data contained in the Rental Agreement and details of the fulfillment of obligations arising therefrom to third parties, such as law enforcement authorities, credit recovery entities (including lawyers) and any other relevant organization.
In case of non-compliance due to non-payment, Ilha Verde may also, if it consents, At the end of this “T & C’s” communicate your personal information to ARAC – Association of Industrial Car Rental without Drivers, for the purposes of insertion in the respective defaulting customer file, which may be accessible to any of its members to help them decide whether to accept it or to any driver identified as a customer. Please note that the signing of the Rental Agreement is not dependent on your consent to use, in any way, in non-compliant customer databases and your communication to ARAC, of the personal data provided under this agreement. Our privacy policy is available at www.ilhaverde.com
Ilha Verde collects and processes data for the purpose of providing vehicle rental services and for marketing purposes such as promotions and for the purposes of the customer loyalty program. You will be informed of any personal information that must be collected by Ilha Verde at the station or online, by means of an asterisk *. Some of the recipients of the data collected may be located in countries where the legislation on personal data does not provide a level of protection equivalent to the standards of Portuguese law and the National Data Protection Commission (CNPD).
Please note that, under the law, you may have the right to access, rectify, oppose, limit and delete any data that concerns you. You can exercise this right by accessing customerservice@ilhaverde.com or by sending to Campo de São Francisco nº 9 9500-153 Ponta Delgada. Under the terms of the law and in order to prevent associated risks, Ilha Verde has the right to refuse to rent a car to people who do not offer guarantees of compliance with the contract. For this purpose, Ilha Verde also uses the data and information collected within the scope of the Rental Contract for the preparation of a Customer Observation List. The inclusion of a customer in such a List implies the unavailability of Ilha Verde for the conclusion of any reservation or rental within the scope of the respective account. The inclusion of an account on the Watch List may occur as a result of any of the following situations:
Ilha Verde expressly informs you of the placement on the Watch List. You can only enter into new rental contracts with Ilha Verde when your account is removed from the Watch List, by resolving the underlying situation, according to the criteria internally defined by Ilha Verde.
The Observation List is prepared and maintained by Ilha Verde only for internal use of client management, and such data is not shared with external entities, without prior authorization.
By accepting the present “T & Cs”, you acknowledge that you have given your explicit consent to the aforementioned privacy policy.
To maintain and protect the Vehicle and to prevent and detect criminal practices, Ilha Verde may use electronic devices, geo-located, to monitor the status, functionality and operability of the Vehicle and / or to detect its movements. This information can be used during and after the Rental Period.
Under the terms of the Portuguese Data Protection Law, you will have the right to access, rectify and delete any data that concerns you. You can exercise this right by accessing customerservive@ilhaverde.com, or by sending to Campo de São Francisco nº 9 9500-153, Ponta Delgada. The vehicles can also be equipped with a NAV device (GPS), so it is obliged to ensure its correct operation and conservation, and the Green Island can debit the cost of the same in case of disappearance or damage.
In the event of a dispute between the tenant and Ilha Verde regarding the rental, the applicable law will be Portuguese.
Regardless of where you have signed the Rental Agreement, you can contact Customer Service at customerservice@illhaverde.com, or at Campo de São Francisco nº 9, 9500-153 Ponta Delgada.
All notifications to be made under the Rental Agreement must be sent to the addresses contained therein, recognized by both of them as being the agreed address for all legal purposes, being obliged to report any changes.
We check the handwritten signature affixed digitally or by any biometric, digital or electronic means, evidential strength identical to that of a written document, under the terms of the law, with the signature carried out in those terms the same validity as the handwritten signature.
Either party can submit the dispute resolution to the competent Courts, which may be those of his residence, without prejudice to being able to address the indicated alternative dispute resolution entities: https: //www.livroreclamacoes.pt, or Consumer Portal at http://www.consumidor.pt/, to which Ilha Verde is not linked, except in consumption conflicts up to the value of Euros 5,000.00. (LR)
The mandatory and binding documents between the Lessee and Ilha Verde are, in order of priority, the following:
Leaseurope has published a code of conduct for the car rental industry. A copy can be found at the following email address: www.leaseurope.org..
[ ] I understand that the Vehicle may be equipped with a geo-location device (GPS) that can be used in case of breach of contract or theft.
[ ] I authorize that, in case of non-compliance, my personal data are communicated to ARAC (Association of Car Rental Industry without driver) for inclusion in non-compliant databases and later dissemination by associated companies.
[ ] I do not authorize my data to be used for direct marketing purposes. (LR)
I read and agree with the T & Cs.